Operations Manager
Good Impressions
📍Remote (Global) 🕔 Full Time
💰 $95,000 - $115,000 CAD 🔄 Rolling Applications
Good Impressions is a nonprofit that offers digital communications services to high-impact organizations working to address the world’s most pressing problems—like biosecurity, AI safety, farm animal welfare, and extreme poverty. Demand for our services is growing fast, and we are looking for an Operations Manager to help us stay organized, efficient, and effective as we grow our organization and our impact. This role is full time and fully remote (however candidates in Toronto, Canada are preferred), with a compensation range of $95,000 - $115,000 CAD annually; based on experience.
Mission
The mission of the Operations Manager is to build and maintain the systems, processes, and infrastructure that enable Good Impressions to scale effectively. By managing everything from hiring to finance to AI tools integration, you'll create the operational backbone that allows our project managers to focus exclusively on client work and for leadership to concentrate on strategy. Your work directly translates to increased organizational capacity and improved decision-making, ultimately leading to many more nonprofits getting the marketing support they need.
Responsibilities
Team Enablement Systems
Project & File Organization: Ensure our Google Drive, task management software, and client projects are squeaky clean to allow our team to focus on client work.
SOPs: Document our processes meticulously, clearly, and ensure they are always up to date. Ensure our team is trained on them and they are being implemented.
AI tools: AI tools represent an incredible opportunity to make us more effective and efficient as a team. It’ll be your job to stay on top of new capabilities and use cases and facilitate their integration.
Support Project Managers: Partner with Project Managers to handle the operational logistics required to launch projects, including contracting, documentation, and invoicing.
Resourcing Operations
Project Tracking System: Audit and overhaul our PTS to give us crystal clear metrics on team utilization, completed projects, resource management, client satisfaction, operational efficiency, and more.
Operational Heartbeat: Setup KPI tracking across the org, design a tracking system; and perform monthly, quarterly, and annual reviews against our goals using the data from the systems you’ve built. Provide recommended actions to the team that will help us increase our impact and work in a calm and organized manner. Implement or take inspiration for a best-practice system such as Rockefeller Habits, EOS, or Metronome Effect.
Back Office Operations
Legal Admin: Contracts, Corporate Reports, and recordkeeping.
Grant tracking: Track our spend against our various grants so we know we’re generating commensurate impact and when to apply for more..
Vendor Management: Including selection, finding cost efficiencies, managing licenses.
IT Administration: Google workspace, team laptops, password management, software seats, info-sec, etc.
Day-to-Day Finance: Administer accounts payable, accounts receivable, payroll, banking, expense tracking and reimbursements.
Financial Compliance & Recordkeeping: Own internal financial recordkeeping and liaise with external bookkeeper and accounting firm on tax compliance.
HR & Culture
HR Administration: Handle documentation and contracts. Setup and administer a benefits plan. Setup and run an HRIS system.
People Systems: Design a compensation system. Design a quarterly & annual review cadence.
Onboarding & Offboarding: Own and evolve onboarding programs to ensure smooth integration of new hires into our team, tools, and culture. Ensure access to all necessary tools, subscriptions, and systems for every team member. Lead thoughtful and supportive offboarding experiences—including clear messaging, culture-driven communication, and exit interviews.
Culture: Champion our team culture with kindness, transparency, and honesty at the core. Champion culture initiatives that reinforce Good Impressions’ core values and continuous growth.
Offsite: Plan and manage the agency’s yearly team offsite—from logistics and vendor coordination to scheduling and communication.
Recruiting & Hiring: Lead recruitment efforts for both contractors and full-time employees.
About You
We evaluate candidates across three areas:
Experience: You have direct experience handling at least 75% of the responsibilities listed above at a digital agency with 10-100 team members within the last 3 years.
Values: You feel deep alignment with Good Impressions values (listed below).
Will: You care deeply about our mission and clearly show us your desire to support it.
Reasons To Work At Good Impressions
Work with a great team:
“The productivity and kindness of this team are off the charts”
“Since starting, my job satisfaction has shot through the roof”
"I honestly cannot imagine working in a more positive culture"
“I'm always very grateful to work so closely with such a great mentor and recommend all my jobseeking friends to find something where they can have this dynamic :) ”
“Lovely work environment (checks all of 80k's boxes for me), and clients really like us!”
Opportunity for growth: As Good Impressions grows, we will need leaders, and you’re getting in on the ground floor.
Measurable and quantifiable impact: We’re often able to directly measure the impact of our work, so you will be able to see the impact that you are enabling. Some examples of the impactful work we’ve done so far:
Recruited ~220 participants for BlueDot Impact's courses, including employees from OpenAI, Meta, and the WHO
Recruited 7 whistleblowers for Legal Impact for Chickens at 1% of the cost of running undercover investigations
Supported Daniel Kokotajlo in the promotion of AI 2027, an important piece of AI safety communications that was eventually read by the Vice President of the United States
Secured ~1,200 registrants and established the largest growth channel for a course demonstrated by Randomized Control Trial to decrease infant mortality
Increased Epoch AI’s Twitter followers by ~3.4x among users who work at top AI labs, governmental bodies, major media outlets, and think tanks, which Epoch says "could have a significant impact on our ability to achieve our goals as an organization"
High autonomy: We’re looking for someone who can work independently.
Opportunity to work on multiple pressing problems: We help organizations working on AI safety, biosecurity, farmed animal welfare, extreme poverty, and building the Effective Altruism community.
Work life balance: We set our own deadlines and take mental health and burnout seriously.
Our Values
These values define how all of our team members work. We hire, give feedback, and—if necessary—fire based on them. Please deeply consider them before applying. If they sound like you, you'll fit right in. If not, the way we do things likely won't match you.
1. Impact first
Impact is our north star. We turn down projects if we don't think we can help. We teach the clients that want to learn so they're less dependent on us in the future. We initiate important projects that nobody is asking for. We fundraise so we can run promising projects for clients tight on cash. We celebrate the wins because the wins really matter.
2. Own the mission
We take complete ownership of outcomes and push through obstacles until we deliver results we're proud of. No one is going to solve our problems except for us. If we don't have what we need to do the job well, we find a way to get it. If we see a problem on the horizon, we bring it up.
3. Look for better and faster ways of doing everything
We're constantly searching for approaches that are orders of magnitude better than the standard way of doing things. We leverage AI to work smarter and faster. We use our best judgment when trading off quality and speed, always looking for win-wins. We do all of this individually, but we also do it as a team by sharing what we've learned.
4. Be radically helpful
We're as helpful as possible to our clients because we think they're doing some of the most impactful work in the world (otherwise we wouldn't be working with them). We're as helpful as possible to the team because we will succeed or fail as a team.
5. Overcommunicate
Most problems can be solved or avoided with more frequent and effective communication. We're transparent with our clients, our funders, and our team and we say what we think even if others may disagree.
6. Constantly improve
We're hungry for impact, which means we're hungry for feedback. We want to get better because getting better is how we help more people and animals. We seek out feedback and see it as a sign of respect.
Criteria For Successful Applications
Here are some highlights of past applications that have been successful:
PDF Format: Please submit all documents in PDF format.
Submit a Video Cover Letter: Please film a short Loom video on why you’re a great fit
Comment on Culture: In your cover letter, tell us what you care about in a work environment and how you embody it.
Short and Concise: A 1 page resume is ideal. Slightly longer if necessary.
Effort: Video cover letters and resumes that are customized and thoughtful will score you huge points.
Demonstrate Your Expertise: In whatever way makes sense to you. Anything you add that addresses the needs expressed in this Role Outline are helpful. How will you achieve the mission of this role?
Good Impressions’ Hiring Process
Here’s what to expect if you progress through the process:
Application Assessment: We aim to respond to everyone’s applications within a couple weeks.
Intro Call: 30 Minutes to get to know the hiring manager and see if there is a basic fit.
Deeper Interview: 90 Minute resume review with two members of our team.
Assignment: Hands on work sample so we can see your skills applied to the role. Detailed instructions are provided and you get to choose a timeline that fits what’s going on in your life.
Reference Checks: We’ll ask you to intro us to 2-3 people you’ve worked with before for quick phone/video conversations. We’ll ask them what it was like to work with you.
Verbal Offer: We’ll give you a call to let you know there’s a spot on our team for you, answer any questions and talk through any concerns you have; then align on particulars like final compensation structure, start date, etc.
Written Offer: We’ll send you an employment offer letter to review and sign.
Pre-Onboarding: We’ll give you all the information, equipment, and account access you need to feel prepared ahead of your first day and hit the ground running.
Onboarding: We’ll introduce you to everyone on the team, train you on our processes, and make you feel welcome.
